Shipping & Delivery Policy

We strive to deliver your order safely and on time.

• Ready-to-ship products are usually dispatched within 2–5 business days.
• Hand-painted and made-to-order products require approximately 7–21 business days for production before dispatch.
• Delivery timelines vary depending on your location and courier service.
• Once shipped, a tracking number will be shared via email or WhatsApp.
• RUAA is not responsible for delays caused by courier companies, natural events, public holidays, or unforeseen circumstances.

Please ensure your shipping address and contact details are accurate when placing your order.